SHIPPING & RETURNS
Updated at 2021-05-01
UK mainland shipping costs £4.95. European shipping is £14.95.
Shipping times vary by delivery address. For delivery within the UK, we aim to deliver all orders placed before 1pm Monday – Friday within 1-3 working days from dispatch. For delivery to other international countries, it can take between 5-10 working days from dispatch. Bank holidays, national holidays and peak seasonal shipping periods will produce longer delivery times.
We are able to ship to most countries, shipping costs can be calculated from the basket page or during the checkout process.
We offer free shipping on orders over £50. This only applies to UK orders
For customers outside the EU, all prices are exclusive of any local taxes and import duties that may be due. Please note that you may be required to pay any such taxes and duties before the authority releases your goods to you. We cannot be held responsible for the payment of any such taxes and duties nor any loss incurred by you as a result.
Please note, pre-orders on the limited edition are estimated for delivery in August 2021. we will keep you posted on an exact date.
Our returns and exchange policy is 30 days. We are only able to refund or exchange faulty or damaged goods and within this time period.
Our cancellation policy is 14 days under the Consumer Contract Regulations. Under the CCRs we are only able to refund unopened products.
Refunds and replacements can only be issued if:
the goods are damaged or defective
the goods were purchased directly through tiempo-tequila.com
the goods are returned within a 30 day period from receipt
We are unable to refund bottles that have been opened or if they were purchased via third-party sellers. We are also unable to refund Sale items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.
Customers are also required to pay associated shipping fees when returning an order, and are responsible for ensuring the goods arrive safely. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If your circumstances align with our Returns Policy, please email email@example.com to coordinate, using the subject line RETURNS. We also require a receipt or proof of purchase.
IF YOU CAN NOT FIND THE ANSWER TO YOUR QUESTION OR REQUIRE FURTHER INFORMATION, PLEASE DONT HESITATE to CONTACT US AT:
on the ground;
for the love of limited
86-90 paul street, london, ec2a 4ne